Return Policy

ONLINE RETURN POLICY

NOTE: All returns are refunded via store credit in the form of a Lemon Wear E-Gift Card. All items sale items are considered Final Sale and cannot be returned for store credit.

 

Please be sure to send your item(s) back in full accordance with our return policy:

  • Items must be sent back within 7 days of the delivery date.

  • Items must be unworn, unwashed, and have original tags attached.

  • Items must be free of stains, makeup, deodorant, or wear.

  • Bodysuits, swimwear, and undergarments are non-returnable.

  • Beauty products, cosmetics, and accessories are non-returnable.

  • All returns will be refunded via store credit in the form of an E-Gift Card code.

  • A 50% restocking fee may be applied to Final Sale or stale items returned.

  • Returns are processed within 5-7 business days after your item(s) are delivered.

  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email info@lemonwear.co for assistance before returning.
  • Lemon Wear is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Lemon Wear will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Lemon Wear E-Gift Card for use on a future purchase.

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Lemon Wear does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

Lemon Wear reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Lemon Wear reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Lemon Wear items sent to our Distribution Center will be discarded upon receipt.

 

Shoe Return Policy

We accept shoe returns up to 7 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip.

Final Sale Items

Bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are also considered Final Sale and non-returnable.

Note: Should you choose to return a Final Sale item, Lemon Wear reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

 

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (info@lemonwear.co) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email info@lemonwear.co within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. Should you choose to return a Final Sale item, Lemon Wear reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. we recommend sending your return along with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Send your package to:

Lemon Wear Co

 35 Homestead Rd, Edenburg

Johannesburg 2191
Email: lemonwearco@gmail.com

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Client service

Delivery:

Free delivery on your entire order eligible items across any product. Shipping takes between 8 to 12 business days.

PAYMENTS:

Via Payfast. Accepts most major credit & debit cards. EFT and Mobi-Credit is also available via Payfast.

RETURN POLICY:

You can return any item purchased within 3 days of the delivery date if it's a wrong order. Kindly contact sales@lemonwear.co to arrange a return.

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